What To Do If You Bought a Pemberton Ticket

Thousands of festival goers are furious following the news of Pemberton’s bankruptcy and subsequent cancellation of their music festival in July. There’s no automatic refunds at the moment, leaving ticket holders wondering where their money’s at and what they can do to get it back. Ernst & Young, the company appointed trustee in the bankruptcy, has a few answers… but they’re a little hazy.

What can I do to get my money back?

According to Ernst & Young, “Ticketholders may file a proof of claim form as an unsecured creditor with EYI [Ernest & Young Inc] in accordance with the claims process.” These forms will be available at a later date on Ernst & Young’s website, and then they’ll mail out to Pemberton Music Festival creditors.

The FAQ document on Ernest & Young’s website continues with:

“Also, refunds may be available to ticketholders if tickets were purchased using a credit card. As each bank and credit card issuer have their own specific policies, ticketholders are to contact their bank or credit card issuer directly to determine whether a refund can be obtained.”

If you purchased your ticket with a credit card, talk to your credit card company and see if they’ll refund you. This might be your best bet, depending on how PMF decides to move forward with the situation. Unfortunately, there’s limited information on what to do if you used a debit card, so make sure to keep an eye out for further announcements from EYI.

How long will it take?

It’s looking like it’ll take a few weeks before anyone knows how things will proceed:

“A determination of recovery, if any, on the claims of ticket holders from the estate will not be known for several weeks. Ernst & Young will provide an update to creditors in due course.”

So hold tight, ticket holders, and hope for the best. We’re just as bummed as you are, and we hope PMF chooses to do the right thing. Until then, check with your credit card companies and file a proof of claim.

For general inquiries, you can contact Jason Oliveri at (604) 891-8493.

Ontario’s WayHome Festival and B.C.’s Tall Tree Festival offered free tickets to Pemberton ticket holders, but are there other festivals you’d rather attend? What festivals are you most looking forward to this summer? Share your responses in the comments.